Answers before you ask
The questions we hear most, covering accounts, credits and progress. If yours is not here, email [email protected].
Why do I need to register?
A free account does three jobs: it confirms you are 18 or older, it unlocks the demo games, and it saves your progress, including your credits, tier and streak, so it is there next time you visit.
Is registration free?
Yes, always. Signing up needs an email address, a username and a password. No payment details are ever requested.
How do I get credits?
Through daily check-ins, time spent in demo games, the first launch of each title, achievements and tier progression. Every source is free.
Can I cash out my credits?
No. Credits have no monetary value and cannot be exchanged for money or prizes. They are a progress marker, not a currency.
What can I spend credits on?
Cosmetic profile items only: six avatar frames and three profile themes. Nothing you unlock changes how a game plays.
Do I lose progress if I log out?
No. Your balance, tier and streak are saved to your account and are waiting for you when you log back in.
I forgot my password
Your account details are held in your web browser’s own storage rather than on our servers, which means we cannot look up or reset a password for you. If you cannot remember it, register again with the same email address. Clearing your browsing data removes the account and its progress. The privacy policy explains exactly what is kept.
Why did my playtime credits stop?
Playtime credits have a daily cap of 120 minutes. Once you reach it, the timer stops paying out until the next day. Check-ins and achievements are unaffected.
Still stuck?
Send us a note through the contact page or directly to [email protected]. We usually reply within two working days.